Here are additional terms and conditions you can include for the money-back guarantee:
1. Proof of Loss Requirement
The customer must provide a clear record of losing trades using the indicator, including trade history and account statement that aligns with the indicator's signals.
2. Limited Refund Period
The refund request must be submitted within 30 days of purchase or within 15 days of starting to use the indicator.
3. Number of Trades
Customers must execute a minimum number of trades (e.g., 5 trades) using the indicator during the guarantee period to demonstrate they have fully utilized the product.
4. Exclusion of Demo Accounts
The refund guarantee only applies to live trading accounts. Demo accounts are excluded from the refund policy.
5. Indicator Setup Confirmation
The customer must demonstrate correct setup and usage of the indicator by following an official guide or tutorial provided with the product. Failure to follow proper setup invalidates the refund claim.
6. Trading Rules Adherence
Refund requests will only be considered if the customer adhered to specific trading rules or risk management guidelines provided with the indicator (e.g., stop-loss, risk-per-trade limits).
7. One-Time Refund
The money-back guarantee is valid for first-time customers only. Customers who have already received a refund are not eligible for future refunds.
8. Refund in Case of Fault
Refunds are only offered in case of a technical fault with the indicator. This must be verified by your support team, and no refunds will be offered for general dissatisfaction.
9. Refund Processing Time
Once the refund request is accepted, it may take up to a certain number of business days (e.g., 10-15) for the refund to be processed.
10. Non-Transferable Access
The guarantee is void if the customer has shared, transferred, or sold access to the indicator to third parties.
